Something is wrong with my order

Sorry about that. Tell us within 30 days of delivery and we will replace it or refund you in full, including the cost of sending it back. That is your right under the Consumer Rights Act 2015.

The quickest way is Report a problem or return something on your order page (it opens once your order has been posted):

1. Choose what happened: Faulty or damaged, Wrong item or size sent, Not arrived, or Something else.
2. Pick the items, and tell us more.
3. Add a photo of the problem, or of what arrived with its label if you can. A faulty or wrong item needs at least one, up to four. Only you and our team can see them, and location details are removed from them before they are sent.

A person reads it and replies by email. Please keep the item for now: we will tell you if we need it back, and you never pay to send a faulty or wrong item back. You can also reply to your "on its way" email.