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Frequently Asked Questions

How do I create a DNR account?Account & Getting Started

What sign-in options are available?Account & Getting Started

How do I update my profile information?Account & Getting Started

How do I change my password?Account & Getting Started

How do I delete my account?Account & Getting Started

What does 'Connected but unverified' mean for my connected accounts?Account & Getting Started

What membership tiers are available?Membership & Subscriptions

How do I subscribe to a membership?Membership & Subscriptions

How do I upgrade or downgrade my membership?Membership & Subscriptions

How do I cancel my membership?Membership & Subscriptions

Can I get a refund on my membership?Membership & Subscriptions

How do I check my subscription status?Membership & Subscriptions

How do I update my payment method?Membership & Subscriptions

How do I view my invoices and billing history?Membership & Subscriptions

Where do I find my member downloads?Downloads & Content

What content is available for each tier?Downloads & Content

How do I download a product?Downloads & Content

Why can't I download certain products?Downloads & Content

How do I activate the SimHub plugin?SimHub Plugin

How many devices can I use the plugin on?SimHub Plugin

How do I update the SimHub plugin?SimHub Plugin

How do I sign out or revoke plugin access?SimHub Plugin

Why isn't my plugin recognizing my subscription?SimHub Plugin

What are telemetry LEDs?Technical & Profiles

What hardware is compatible with DNR LED profiles?Technical & Profiles

Can I use DNR profiles on a Stream Deck?Technical & Profiles

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