FAQSupport & Tickets
How do I file a support ticket?
File a support ticket from your dashboard.
File a support ticket directly from your dashboard:
- Sign in and navigate to Dashboard > Support
- Click New ticket
- Fill in a clear subject, choose the most appropriate category, and write a detailed description of the issue
- (Optional) Attach files such as screenshots, PDFs, plain-text logs, or Word documents — up to 10 MB per file, with a maximum of 5 attachments per ticket
- Click Submit
The more context you provide up front (steps to reproduce, plugin version, hardware, screenshots), the faster the support team can help.
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Still need help?
Open a ticket and we'll get back to you with the article context attached.