Get Help

Support

Find resources, tutorials, and contact information to help you get the most out of Daniel Newman Racing.

FAQSupport & Tickets

What's the expected response time on a support ticket?

Typical response times for DNR support tickets and how urgent issues are escalated.

Most support tickets receive an initial response within 1-2 business days (Monday-Friday).

  • Routine tickets — answered in order of receipt, typically within one business day.
  • Urgent issues — flagged tickets are escalated to the on-call team via Discord so a responder is alerted in near real-time.
  • Weekends and public holidays — response times can be slower outside of business hours. We monitor the queue but most replies will land on the next business day.

If your issue is time-sensitive (e.g., a race weekend), say so in the ticket description and we'll prioritise accordingly. You'll be notified by email and via the in-app bell whenever an admin responds.

Related Content

FAQ

How do I reply to a closed support ticket?

FAQ

How do I file a support ticket?

FAQ

Can I reply to a support ticket by email?

Still need help?

Open a ticket and we'll get back to you with the article context attached.

Contact support

Contact DNR

Partnerships, enterprise, press and general enquiries. For help with a product, open a support ticket.

Need help with something?

A ticket gets you a faster and better answer

Open a support ticketCheck FAQBrowse TutorialsJoin Discord
Send a Message
Fill out the form below and we'll get back to you as soon as possible.
0/2000
What Happens Next

A support ticket is tracked in your account. You can read replies, add to it and see its status there, instead of hunting through your sent folder. Anything else sent through this form reaches us by email.

Direct Email
support@danielnewmanracing.com