What's the expected response time on a support ticket?

Most support tickets receive an initial response within 1-2 business days (Monday-Friday).

• Routine tickets: answered in order of receipt, typically within one business day.
• Urgent issues: flagged tickets are escalated to the on-call team via Discord so a responder is alerted in near real-time.
• Weekends and public holidays: response times can be slower outside of business hours. We monitor the queue but most replies will land on the next business day.

If your issue is time-sensitive (e.g., a race weekend), say so in the ticket description and we'll prioritise accordingly. You'll be notified by email and via the in-app bell whenever an admin responds.