FAQSupport & Tickets
What file types and sizes can I attach to a support ticket?
Accepted attachment types, size limits, and virus scanning on support tickets.
You can attach the following file types to a ticket or reply:
- Images: PNG, JPG, GIF, WebP
- PDF documents
- Plain text files
- Word documents: .doc, .docx
Limits:
- Maximum 10 MB per file
- Up to 5 attachments per ticket or reply
Every upload is virus-scanned before it becomes available for download. Files flagged as infected are removed automatically and a system comment is added to the ticket. Files we cannot scan are left in place but flagged for manual review. The support team will follow up before opening them.
If you need to share a larger file, compress it or upload it to a cloud share (Google Drive, Dropbox, etc.) and paste the link into the ticket body instead.
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Still need help?
Open a ticket and we'll get back to you with the article context attached.