FAQSupport & Tickets
How do I reply to a closed support ticket?
Reopen a closed ticket by adding a comment and continuing the conversation.
Closed tickets stay visible in your support dashboard and can be reopened at any time by replying to them.
To reply to (and reopen) a closed ticket:
- Go to Dashboard > Support
- Open the closed ticket from your list (use filters to show closed tickets if needed)
- Add a new comment in the reply box
- Submit. The ticket is automatically reopened for admin review
You'll receive a notification (email and in-app bell) when an admin responds. If a closed ticket is more than 14 days old and you reply by email, a new linked ticket is opened instead so the admin team starts fresh.
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Still need help?
Open a ticket and we'll get back to you with the article context attached.