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FAQSupport & Tickets

How do I reply to a closed support ticket?

Reopen a closed ticket by adding a comment and continuing the conversation.

Closed tickets stay visible in your support dashboard and can be reopened at any time by replying to them.

To reply to (and reopen) a closed ticket:

  1. Go to Dashboard > Support
  2. Open the closed ticket from your list (use filters to show closed tickets if needed)
  3. Add a new comment in the reply box
  4. Submit — the ticket is automatically reopened for admin review

You'll receive a notification (email and in-app bell) when an admin responds. If a closed ticket is more than 14 days old and you reply by email, a new linked ticket is opened instead so the admin team starts fresh.

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Still need help?

Open a ticket and we'll get back to you with the article context attached.

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We typically respond within 24-48 hours during business days. For urgent matters, please reach out on Discord.

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support@danielnewmanracing.com
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