If you have not downloaded anything yet, you have 14 days to change your mind, no reason needed, for a full refund.

Once you have downloaded, that 14 day right is gone. That is not us being awkward: at checkout you tick a box asking for immediate access and accepting that the right to cancel ends when the download begins, which is how UK and EU law works for digital content.

Your rights if something is actually broken are not gone, and never can be. Under the Consumer Rights Act 2015 you are entitled to a repair, a replacement or a refund if a product is faulty. We do ask you to report it first, because most of what gets reported as broken turns out to be a setting or a SimHub version, and we would rather fix it in ten minutes than take your money back.

Outside those two situations, refunds are our call, and we do give them.

Subscriptions. Cancelling stops the next payment. It does not refund the period you are already in, unless something was genuinely wrong with it.

Please contact us before raising a chargeback. A chargeback with no prior contact gets your account and your access suspended while it is resolved.

To request one, email support@danielnewmanracing.com with your order number and the email address you bought with. We aim to reply within 5 business days, and an approved refund lands in 5 to 10 business days.

Business buyers: the statutory 14 day consumer right does not apply to business purchases.