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Partnerships, enterprise, press and general enquiries. For help with a product, an order or your membership, open a support ticket and it reaches the right person faster.

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Article:Some of my Ambient Lights work but others don't

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A ticket gets you a faster and better answer

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Technical problems go to a ticket

You will get a better answer, sooner. This is not us moving the paperwork around.

  • It reaches the right person. Straight to whoever handles the plugin, not a shared inbox somebody dips into.
  • You can see it. Track the ticket, read replies and add to it from your account, instead of hunting your sent folder.
  • Your details come with it. Your plugin version, devices and previous tickets are attached automatically.
  • It stays open until it is answered. A ticket carries a status until somebody closes it, so it cannot quietly drop out of an inbox.
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What Happens Next

A support ticket is tracked in your account. You can read replies, add to it and see its status there, instead of hunting through your sent folder. Anything else sent through this form reaches us by email.

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Open a ticket instead. It lives in your account with a number on it, so you can read replies, add to it and see where it has got to.

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